Imani Dream believes in customer satisfaction. Unfortunately, due to the nature of our products we do not offer any refunds or exchanges of any kind. All sales are final. We are not responsible for any lost or stolen packages. Please pay close attention to what you are placing in your cart before ordering. Please pay close attention to the address you are entering when placing your order. The best way to get in contact with us is to email. All contact information is listed on the “contact “ page provided by our website.