For customer satisfaction and convenience, Imani Dream maintains a returns, refund and exchange policy. The important features of our policy are:
• Unopened and unused hair extensions can be returned or exchanged within 2 days of receiving the shipment. No return will be entertained after the prescribed period.
• The buyer will bear the cost of return, unless the product delivered from our end is faulty.
• The hair extensions have to be returned in their original packing.
• There is no refund on opened and used hair extensions as used hair extensions cannot be used for sale again. We take hygiene very seriously and therefore a hygiene product such as human hair extensions cannot be resold if used and tampered with at this time.
• The product can also be exchanged for a different color/style provided that the packaging seal has not been broken.
• There are no returns and refunds for custom orders.
• Return and refund requires the return of any promotional items that have been included in the package at the time of purchase in order to get a full refund.
• In case of a defected product, please send a photo of the product with defect along with a description, so that your issue can be resolved immediately to firstname.lastname@example.org.
NO RETURNS on all hair products.